FAQ

It is a recreational activity on the water carried out with the use of single-seat pedal boats (water bikes). The pedal boats are used exclusively as technical equipment during the activity and are not available for rental to the public. The activity is amateur and non-competitive. A short initial technical briefing is provided, and the experience always takes place with the assistance of the staff.

Yes. Participation is permitted only to those who are able to swim independently for at least 20 meters. This declaration is mandatory and constitutes an integral part of the liability waiver.

The following persons may not participate: people under the influence of alcohol or drugs, pregnant women, without exception, minors under 16 years of age, and people who do not meet the standard physical requirements: maximum height 2 meters and maximum weight 110 kg. The organization reserves the right to exclude anyone who is not suitable or does not comply with the rules, without any right to a refund.

Online acceptance: During the booking process, it is necessary to digitally accept the Terms and Conditions, the Privacy Policy, and the Liability Waiver. In addition, through a dedicated link on our website, information regarding the insurance coverage that will be activated for the participants in the experience will be available.

Paper signature and identity document: At check-in, before departure, it is mandatory to physically sign the paper Liability Waiver and present a valid identity document. Presentation of the document is necessary both to verify the identity of the participants and to allow activation of the applicable insurance coverage.

Document retention: The Company may retain a copy of the identity document exclusively for insurance purposes and for the time strictly necessary to manage the related coverage.

Consultation: The Terms and Conditions, Privacy Policy, Liability Waiver, and insurance information can always be consulted through the links at the bottom of the page or in the drop-down menu of our website. In addition, you will be able to download the liability waiver in PDF format on the dedicated page.

Sending by e-mail: For your convenience, you will also receive the link to the Liability Waiver in the booking confirmation e-mail, so that you can download and consult it in advance.

Please note: Failure to present a valid identity document and/or failure to sign the paper liability waiver makes participation in the experience impossible, without any right to a refund.

Booking takes place exclusively through the official website, by selecting the date, time, and number of participants in the dedicated calendar and following the booking process step by step. To confirm the booking, it is mandatory to enter the name of each individual participant, as well as the payer’s name, in the dedicated form. Entering the name of each participant is necessary to allow activation of the applicable insurance coverage. When selecting the checkbox on the website, it is mandatory to declare that the name of each individual participant has been entered correctly in the dedicated form. Failure to provide the name of each individual participant makes it impossible to take part in the experience.

The prices of the experiences are shown on the homepage of the website and are to be understood as including VAT. Payment is made online through Stripe, using the payment methods available on the platform. At the time of booking, payment of the full amount of the experience is required. No further balance is due before the start of the activity. The cancellation and refund policy is established in the Terms and Conditions accepted during the booking process through the appropriate checkbox. In the event of withdrawal, cancellation, or failure to participate by the customer, the amount paid will not be refundable. If the experience is cancelled by the Company for organizational reasons, technical reasons, adverse weather and marine conditions, safety requirements, or other causes that prevent the regular performance of the activity, the Company will propose, where possible, to reschedule the experience on a new date agreed with the customer. If rescheduling is not possible or is not accepted by the customer, the amount paid will be refunded in full.

The activity starts at the scheduled time even in the event of delay or absence of the customer. In the event of delay, failure to appear, or no-show, no refund of the amount paid is provided. Where possible, the Company may propose rescheduling the experience on a new date, subject to availability, organization, and operational conditions.

Comfortable clothing suitable for the season is recommended, warm clothing in winter. It is advisable to bring a small bottle of water. We do not have a physical location, offices, storage facilities, changing rooms, showers, or toilets open to the public. It is not possible to leave luggage. We do not have signs or a permanent presence at the Meeting Point. The Company does not provide clothing or drinks. At the scheduled time, one of our assistants will arrive at the Meeting Point to start your experience. The assistants are present at the Meeting Point only in relation to booked appointments. Outside the scheduled time of the experience, our staff is never present at the Meeting Point.

Yes. It is mandatory to wear the life jacket for the entire duration of the activity. The life jacket is provided by the Company as part of the equipment included in the participation fee. Failure to use it results in immediate exclusion without refund.

The Staff provides technical instructions, assists and supervises the group, indicates the route and navigation rules, and may interrupt the experience or exclude participants who do not comply with the rules. The Staff does not provide tour guide services or tourist escort services, but only technical and safety assistance. The Company may engage licensed tour guides, who are self-employed professionals operating independently and who may provide any explanations to the participants.

During navigation, it is prohibited to smoke, consume or bring alcoholic beverages, use headphones or earphones, dive into the canals, move away from the group or overtake the assistant, and use smartphones in a risky manner. The Staff may require the use of devices to be stopped if this compromises safety.

The minimum age is 16 years. Minors must be accompanied by a responsible adult who assumes full responsibility for them. When selecting the checkbox on the website, the customer declares that no minor under 16 years of age is taking part in the activity, assuming responsibility for what has been declared.

The Company is not responsible for theft, loss, or damage to personal belongings. It is recommended to bring only what is strictly necessary.

In the event of an emergency, the Company may contact the emergency services (118). Any costs will be handled in accordance with current legislation and the conditions of the healthcare service.

The data are processed in accordance with the GDPR. The full Privacy Policy is available on the website and must be accepted during the booking process.

For any dispute, jurisdiction lies with the court of the place of residence or domicile of the consumer. If the participant does not qualify as a consumer, exclusive jurisdiction lies with the Court of Venice.