Privacy Policy

Data Controller

The data controller for personal data is Venice Water Bike, with its operational headquarters at Fondamenta della Misericordia, Cannaregio, 30121 Venice VE, Italy. For any privacy-related request, you can contact us using the details provided in the “Contact” section of the website.

Types of Data Collected

We collect only the personal data strictly necessary to provide our services. In particular:

• Personal details: first name, last name
• Contact details: email address, phone number
• Booking details: date and time of the experience, number of participants, and any special requests
• Other information voluntarily provided through contact forms or communications

Purposes of Data Processing

Your personal data is processed for the following purposes:

• Managing bookings and information requests
• Communications related to the booked experience
• Providing customer service and support
• Complying with legal, tax, and administrative obligations
• Improving our services and user experience through aggregated and anonymous statistical analysis

Legal Basis for Processing

The processing of your data is based on one or more of the following legal grounds:

• Performance of a contract or pre-contractual measures taken at your request, for example when booking an experience
• Compliance with legal obligations
• Explicit consent for specific purposes, for example receiving newsletters
• The legitimate interest of the data controller in improving the service

Data Retention

Personal data will be retained only for the period strictly necessary to fulfil the purposes for which it was collected, unless legal obligations require a longer retention period.

Data Sharing

Your personal data is neither sold nor transferred to third parties.
It may only be shared with:

• Service providers and technical partners involved in managing the website and bookings, such as hosting providers and payment systems
• Competent authorities where required to comply with legal obligations

All third parties processing personal data on our behalf act as data processors and are required to comply with applicable data protection regulations.

Your Rights

At any time, you may exercise the rights provided for under Articles 15–22 of EU Regulation 2016/679 (GDPR), including the right to:

• Access your personal data
• Request the correction or deletion of your data
• Request restriction of processing
• Object to processing
• Request data portability

To exercise your rights, you can send a request using the contact details provided in the “Contact” section.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. The website uses SSL security protocols for data transmission.

Cookies

For detailed information about the use of cookies, please refer to our Cookie Policy.